Aug. 15, 2023

Agenda

The Red Practice GP Patient Survey January 2022 (NHS England) –- Summary and Action Plan.

  •  314 Surveys were sent out to registered patients
  • 112 were returned completed
  •  Return rate of 36%.

Key Questions

  • Your Local GP Services
  • Making an appointment
  • Your last appointment
  • Your health 
  • Overall experience

Highlights: 

  • 96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment.
  • 91% of respondents took the appointment they were offered. 
  • 85% of respondents find the receptionists at this GP practice helpful.

Areas where GP’s are performing well.

Responses:-

  • The GP was good at listening to them
  • The GP understood any mental health needs
  • Giving them enough time during their last general practice appointment
  • Had confidence and trust in the healthcare professional

Area where Reception/Appointments performing well.

Responses:-

  • Find the receptionists at this GP practice helpful
  • Were offered a choice of appointment when they last tried to make a general practice appointment
  • Describe their experience of making an appointment as good
  • Felt their needs were met during their last general practice appointment